DELIVERY & SHIPPING POLICY
How much will I pay for shipping and delivery?
The shipping and delivery charges will be displayed in your final order summary, before you proceed to the step of payment issue.
When will I receive my order?
From each of our product description page, you are able to see the estimated delivery schedule of that particular product. Most of our product takes 1 – 6 business days for delivery to most of the major cities in Malaysia (Penisular), while delivery to East Malaysia can be take to 3 – 10 business days. Delivery date is much dependent to our courier service provider schedule.
Once you placed an order, you will receive an Order Confirmation email acknowledging receipt of your order. Once your payment and shipping details have been verified, you will then receive an email from us indicating that your order is being processed. The email will provide you with more information regarding the expected delivery schedule.
With our registered customer, you are able to check the status of your order that we updated online at any time.
Can I choose the exact time of delivery?
Unfortunately, It is not possible to choose the exact time of delivery as all delivery will be handle by our courier service partners.
Do you deliver everywhere in Malaysia?
Most of the products offered by IT Comp can be delivered anywhere in Malaysia provided the location is reachable within our courier service delivery coverage.
Do you deliver outside of Malaysia?
As for time being, we are only accepting order within Malaysia, we will be considering on expending out of Malaysia order if we foresee there is a major needs.
Do you deliver to my office address?
Yes. Please provide your office address as the delivery address during the check-out process. Remember to indicate the company name in the address, otherwise our delivery partners may not be able to access the premises. To Be Aware, Once your order is placed, you cannot change the delivery address.
What happens if I am not at home when the courier is here to deliver?
When you are not at home you may ask someone else at home to take delivery of the order on your behalf. Please make sure that this person has your ID, or his/her ID, as well as dated and signed letter of authorization from your indicating that you authorize this person to take delivery of IT Comps order on your behalf.
How can I track my order?
If you have ITCOMP account you can view your order's status under the "Order History" tab of your account page. Otherwise you can track your order HERE and you will need your tracking number on hand.
Delivery Only Applicable to Malaysia Addresses
Say No to delay is our mission. Therefore, fast & efficient is the effort we applied to every single order ,ensuring that you receive your parcel the soonest . At itcompsupplies.com, maintaining your satisfaction is our top priority .
You will expect to receive your gadget within 3 to 7 working days (Excluding Public Holidays and weekends). Eventually if there is any unforeseen delays, our team will update you via phone and/or email.
Self-collection is available exclusively at ITComp (Lenovo Store) at L4-08, Level 4, The Mines, Jalan Dulang, 43300 Seri Kembangan, Selangor. Please note that self-collection will require advance notice before the goods is being ship out from the store. Kindly bring along the Order Confirmation sent to your email address that you have used to shop at itcompsupplies.com .
We reserve the right to change or discontinue Self-collection option and/or Free Shipping option at any time without any prior notice .
For local delivery, we aim to deliver to as many places as possible, as we understand it is a value added to ease the convenience of shopping at itcompsupplies.com, However, we apologise in advance if there is any unreachable location, due to restrictions and limitations placed by certain courier company.